This book describes how to use emotions to turn disagreements – big or small, personal or professional – into an opportunity for mutual gain.
It describes the 5 most important triggers in each conflict. This book has completely changed my approach in negotiations.
“We regularly apply the skills of Beyond Reason to create the straightforward dialogue that resolves the vast majority of our negotiations.”
Lt. Cambria, Commanding Officer, NYPD Hostage Negotiation Team
Written by Roger Fisher & Daniel Shapiro from the Harvard Negotiation Project